Service and Support

Be your most reliable partner

User training

CASCO has always been committed to becoming the most reliable partner
of clients to safeguard the operation of projects with all-round products
and life-cycle service.

CASCO has always been committed to becoming the most reliable partner of clients to safeguard the operation of projects with all-round products and life-cycle service.

The safe and reliable operation of the rail transit system depends on product quality and superior service.
Customer service is a company-wide systematic project for us.
CASCO has established a customer service system of product lifecycle management that runs through the company's entire business activities.

The safe and reliable operation of the rail transit system depends on product quality and superior service.
Customer service is a company-wide systematic project for us.
CASCO has established a customer service system of product lifecycle management that runs through the company's entire business activities.

Our Service Concept

Develop high technology and pursue standard management to build CASCO's quality brand
Customer first and provide quality service to maintain CASCO’s quality reputation

Develop high technology and pursue standard management to build CASCO's quality brand Customer first and provide quality service to maintain CASCO’s quality reputation

Our Service Principle

More

sufficient operation & maintenance personnel and means, and abundant spare parts

Faster

fast response, fast feedback, fast processing

Better

better safety control, better product quality and better service quality

Economical

cost reduction, benefit increase and win-win situation

More

sufficient operation & maintenance personnel and means, and abundant spare parts

Faster

fast response, fast feedback, fast processing

Better

better safety control, better product quality and better service quality

Economical

cost reduction, benefit increase and win-win situation

The Development of CASCO’s Operation and Maintenance Service

1986 ~ 2000

Event-driven and decentralized management

Provide product after-sales service based on business feedback, including on-site product problem acceptance, equipment repair and spare parts sales.

2009 to present

Operation and maintenance platform with collaborative management

Establish a CRM system, based on equipment installation information, realize equipment lifecycle management and collaborative management, and improve the efficiency and quality of operation and maintenance services.

2000 ~ 2009

Pool manpower for unified management

Provide pre-sale, in-sale, after-sales technical consultation, product maintenance, on-site operation and maintenance service, and establish a 7*24 customer service hotline center.

August 2018

ITSS certificate

In August 2018, CASCO received an information technology service standard certificate of maturity level 2 developed by the Ministry of Industry and Information Technology.

View certificate
  • 1986 ~ 2000

    Event-driven and decentralized management

    Provide product after-sales service based on business feedback, including on-site product problem acceptance, equipment repair and spare parts sales.

  • 2009 to present

    Operation and maintenance platform with collaborative management

    Establish a CRM system, based on equipment installation information, realize equipment lifecycle management and collaborative management, and improve the efficiency and quality of operation and maintenance services.

  • 2000 ~ 2009

    Pool manpower for unified management

    Provide pre-sale, in-sale, after-sales technical consultation, product maintenance, on-site operation and maintenance service, and establish a 7*24 customer service hotline center.

  • August 2018

    ITSS certificate

    In August 2018, CASCO received an information technology service standard certificate of maturity level 2 developed by the Ministry of Industry and Information Technology.

    View certificate

Lifecycle Technical Support and Service

By focusing on customer needs, we have independently developed product lifecycle management system, based on which as well as customer relationship management (CMR) system, a closed loop management of customer service is realized to meet the demands for operation, maintenance, dispatching and command management. We could grasp the use of field equipment, provide multiple customer services, such as request for repair, project repair, customer consulting, inspection, training, regular visit, customer complaint, spare-parts sales, and guarantee a full product lifecycle management. Meanwhile, we give proposals to the clients of maintenance, upgrading and renovation of the operating systems and equipment at each stage, provide services actively and improve the service capability regarding operation and maintenance.

By focusing on customer needs, we have independently developed product lifecycle management system, based on which as well as customer relationship management (CMR) system, a closed loop management of customer service is realized to meet the demands for operation, maintenance, dispatching and command management. We could grasp the use of field equipment, provide multiple customer services, such as request for repair, project repair, customer consulting, inspection, training, regular visit, customer complaint, spare-parts sales, and guarantee a full product lifecycle management. Meanwhile, we give proposals to the clients of maintenance, upgrading and renovation of the operating systems and equipment at each stage, provide services actively and improve the service capability regarding operation and maintenance.

One-stop Customer Service Hotline

400-921-9900

(7*24H)

Shanghai

No.489 North Xizang Road, Shanghai

Tel: 041-36200 (Railway) 021-51236200
Fax: 041-36210 (Railway) , 021-51236210

Mail: service@casco.com.cn

Beijing

No.489 North Xizang Road, Shanghai

Tel: 021-70350 (Railway) 010-51870350
Fax: 021-70370*6001 (Railway) , 010-68029225*6001

Chengdu

Unit No.1, Building No.13, Hi-tech Industrial Park, No.666 Jinfenghuang Road, Jinniu District, Chengdu

Tel:028-68792088
Fax:028-86286219

Zhengzhou

Room D56, Building No.25, No.23 Chuangchun Road, Hi-tech Development Zone, Zhengzhou

Tel: 0371-69331181
Fax: 0371-69331187

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Wechat

Shanghai Headquarter|Branches

14F, Mingde International Plaza, No.158 Minde Road, Jing'an District, Shanghai

86 -21-5663 7080
041-35775(Railway)

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